Terms & Conditions

1. About VisionFusion360

Welcome to VisionFusion360.

This website is operated by Visual Intelligence Pty Ltd (ABN 42 655 962 799), trading as Vision Fusion 360 (referred to in these Terms & Conditions as "VisionFusion360", "we", "us" or "our").

VisionFusion360 is founded by Virginia Poppe and provides professional coaching, personal and professional development, leadership and business education, online courses, digital resources and related services.

By accessing or using this website, purchasing a product, enrolling in a course or engaging our coaching services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, you should not use this website or purchase our products or services.

2. Definitions

For the purposes of these Terms & Conditions:

  • Website means visionfusion360.com and any associated pages or platforms operated by VisionFusion360.

  • Services means professional coaching, strategy sessions, workshops and other services offered by VisionFusion360.

  • Digital Products means downloadable PDFs, workbooks, guides, assessments, templates and other digital resources.

  • Courses means online learning programs, lessons, videos, training materials and associated educational content.

  • Client or Customer means any individual or business that purchases, registers for or uses our products or services.

  • Consumer has the meaning given in the Australian Consumer Law.

  • Content means all written, visual, audio, video, educational and other materials published or supplied by VisionFusion360.

3. Website use and eligibility

You must be at least 18 years old to purchase our products or services. By using this website, you confirm that you meet this requirement and agree to use the website lawfully and in accordance with these Terms & Conditions.

When you purchase a product or enrol in a course or program, you will be asked to confirm that you have read and agree to these Terms & Conditions before your purchase is completed.

You must not:

  • Use this website for unlawful, fraudulent or misleading purposes.

  • Attempt to gain unauthorised access to our website, systems or accounts.

  • Interfere with the security or functionality of the website.

  • Copy, reproduce, distribute or commercially exploit our content without written permission.

  • Upload or transmit malicious software or harmful material.

You are responsible for ensuring that any information you provide through our website, registration forms or purchasing processes is accurate and up to date.

We reserve the right to restrict or suspend access where there is a reasonable basis to believe these terms have been breached.

4. Coaching services

VisionFusion360 provides professional coaching and development services, including individual coaching programs, strategy sessions and other coaching engagements.

Coaching services are designed to support personal insight, professional development, decision-making, goal setting, leadership development and progress towards individually defined objectives.

The nature, duration, inclusions, fees and delivery arrangements of each coaching engagement will be communicated before the engagement commences.

Where a separate coaching agreement or service agreement is provided, that agreement will apply in conjunction with these Terms & Conditions. If there is an inconsistency, the specific terms of the coaching agreement will take precedence for that engagement, to the extent of the inconsistency.

Clients are expected to:

  • Participate honestly and constructively.

  • Take responsibility for their own decisions and actions.

  • Attend scheduled sessions punctually.

  • Complete any agreed preparation or activities where appropriate.

  • Communicate any relevant changes that may affect their participation.

Coaching is a collaborative process. While we provide professional guidance, tools, questions, strategies and support, responsibility for personal decisions and implementation remains with the client.

4.1 Strategy Sessions

Complimentary Strategy Sessions are introductory conversations designed to explore a prospective client's circumstances, objectives and suitability for coaching.

A Strategy Session does not constitute an ongoing coaching engagement or create an obligation to purchase further services.

We may decline a proposed coaching engagement where we reasonably determine that the service is not appropriate for the prospective client.

4.2 Session cancellations and rescheduling

Clients are asked to provide at least 24 hours' notice when cancelling or requesting to reschedule a coaching session.

Where less than 24 hours' notice is provided, or a client does not attend a scheduled session without notice, the session may be treated as used, subject to the circumstances and any applicable consumer rights. We will consider genuine emergencies and illness on a case-by-case basis.

We will make reasonable efforts to accommodate rescheduling requests.

If VisionFusion360 needs to cancel or reschedule a session, we will offer an alternative appointment. If no suitable alternative can be arranged within a reasonable time, the client may choose a credit towards future services or a refund for that session.

Any specific cancellation or rescheduling arrangements agreed in an individual coaching agreement will also apply.

4.3 Ending a coaching engagement

We may end a coaching engagement by written notice where we reasonably determine that coaching is no longer appropriate for the client, or where the client has materially breached these terms.

If we end an engagement for reasons that are not caused by the client's breach, we will refund the fees paid for any sessions or program components not yet delivered, calculated on a pro-rata basis.

4.4 Recording of sessions

Coaching sessions will not be recorded without the express consent of everyone taking part.

Where a session is recorded with consent, the recording will be used only for the purpose agreed, stored securely and deleted when it is no longer needed for that purpose. Clients must not record sessions without our prior consent.

4.5 Wellbeing and matters outside the scope of coaching

Coaching is not a crisis or emergency service.

If a client raises matters that fall outside the scope of coaching, such as mental health concerns, we may pause the engagement and recommend that the client seek support from an appropriately qualified professional.

If you are in immediate danger or crisis, please contact emergency services on 000, or Lifeline on 13 11 14.

5. Online courses and educational programs

VisionFusion360 offers online courses and educational programs designed to support personal, professional, career, leadership and business development.

Course content may include:

  • Video and audio lessons.

  • Written learning materials.

  • Downloadable resources.

  • Exercises and reflective activities.

  • Workbooks and templates.

  • Assessments and questionnaires.

  • Other educational resources.

Course inclusions, access periods and delivery arrangements will be described on the relevant product or course sales page.

Unless otherwise specified, course access is provided to the individual purchaser and is not transferable. You agree not to share your login credentials or allow unauthorised individuals to access your course account.

5.1 Course access

Access to online courses is provided through our nominated course delivery platform.

We will take reasonable steps to ensure purchased courses are accessible. However, access may occasionally be affected by maintenance, technical issues, internet connectivity or third-party platform interruptions.

Where a technical issue prevents access to a purchased course, we will make reasonable efforts to assist in resolving the issue.

Nothing in these terms limits your rights under Australian Consumer Law.

5.2 Suspension of access

We may suspend course access where there is reasonable evidence of account sharing, unauthorised distribution or misuse of course materials.

Except where immediate action is needed to protect our content or systems, we will notify you before suspending access and give you a reasonable opportunity to respond. If the matter is resolved, access will be restored.

5.3 Access periods

Where a sales page describes course access as "lifetime" or "ongoing", this means access for as long as we continue to offer that course.

If we decide to retire a course, we will give you at least 30 days' notice by email and, where practical, an opportunity to download course materials made available for download.

6. Digital products and downloadable resources

VisionFusion360 may offer paid and complimentary digital resources, including eGuides, workbooks, PDFs, templates, assessments and other educational materials.

Unless otherwise stated, digital products are supplied electronically.

Upon purchase, customers receive a personal, non-exclusive, non-transferable licence to access and use the purchased materials for their own personal development or, where purchased by a business, for the internal development of the individuals named in the purchase.

You must not:

  • Reproduce or redistribute digital products for commercial purposes.

  • Resell, sublicense or share purchased materials.

  • Upload our materials to public websites or file-sharing platforms.

  • Remove copyright notices, branding or attribution.

  • Repackage our materials as your own work.

  • Use our materials to create competing products for commercial distribution without written permission.

Complimentary downloads are subject to the same intellectual property protections.

Digital products are educational resources and are not individually tailored professional advice unless expressly agreed in writing.

7. Payments, pricing and GST

Visual Intelligence Pty Ltd is not currently registered for GST. Prices displayed on the website are the total price payable in Australian dollars unless another currency is stated, and no GST is charged. If our GST registration status changes, prices and invoices will be updated accordingly.

Payment must be made using the payment methods offered at checkout or otherwise agreed in writing.

We may use third-party payment providers, including Stripe, to securely process transactions. By completing a purchase, you authorise the relevant payment provider to process the payment in accordance with its terms and conditions.

VisionFusion360 does not store or have direct access to your complete credit or debit card details where payments are processed through a third-party payment provider.

Where a program is paid by instalments and a scheduled payment fails, we will notify you and allow a reasonable period to make payment. If payment is not made within that period, we may pause access to the program until the outstanding amount is paid.

We reserve the right to correct genuine pricing or administrative errors. If an error affects an order, we will contact you to discuss the available options before proceeding.

8. Refunds, cancellations and consumer rights

VisionFusion360 aims to provide clear product descriptions and service information so customers can make informed purchasing decisions.

8.1 Digital products

Due to the electronic nature of downloadable products, customers should review the product description and inclusions before purchasing.

We do not generally offer change-of-mind refunds for digital products once access or download has been provided, except where required by applicable law or otherwise agreed by us.

This does not affect your rights under Australian Consumer Law.

8.2 Online courses

Course purchases are subject to the product-specific terms and access arrangements displayed at the time of purchase.

Change-of-mind refund requests may be assessed on a case-by-case basis, having regard to the nature of the product, access provided and applicable consumer rights.

Nothing in these terms excludes any entitlement to a repair, replacement, refund or other remedy available under Australian Consumer Law.

8.3 Coaching programs

Coaching program fees, payment arrangements, cancellation provisions and any applicable instalment obligations will be communicated clearly before enrolment and confirmed in writing.

Where a client wishes to withdraw from an agreed coaching program, they should contact VisionFusion360 in writing.

Any refund or cancellation request will be assessed in accordance with the applicable coaching agreement and Australian Consumer Law.

8.4 Consumer guarantees

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product or service fails to meet a consumer guarantee, you may be entitled to a refund, replacement, repeat service or other remedy depending on the circumstances.

To submit a refund or consumer rights enquiry, please contact us using the details in clause 22.

9. Coaching and educational disclaimer

VisionFusion360 provides professional coaching and educational services.

Our coaching, courses, assessments, workbooks and other resources are intended to support learning, self-reflection, professional development and personal growth.

They are not a substitute for:

  • Medical or healthcare advice.

  • Psychological assessment or treatment.

  • Mental health counselling or psychotherapy.

  • Legal advice.

  • Financial or investment advice.

  • Other specialist professional services.

You should seek appropriately qualified professional advice where your circumstances require it.

Any assessments, questionnaires or diagnostic-style tools provided by VisionFusion360 are intended for educational and self-reflection purposes. They are not clinical, psychological or medical diagnostic instruments.

10. No guaranteed outcomes and testimonials

VisionFusion360 is committed to providing professional coaching and quality educational resources.

However, individual outcomes will vary depending on a range of factors, including personal circumstances, engagement, implementation, experience and individual decisions.

We do not guarantee specific career, financial, business, personal or professional outcomes from participation in coaching programs or courses.

Testimonials, case studies and examples shared on our website represent genuine individual experiences and are not a guarantee that another person will achieve the same results.

We will only publish a client's testimonial, name, image or results with that client's prior written consent. A client may withdraw consent at any time, and we will remove the material from our website and channels within a reasonable time.

11. Intellectual property and copyright

All content on this website and within VisionFusion360 products and services is protected by applicable intellectual property and copyright laws.

Unless otherwise stated, intellectual property rights are owned by Visual Intelligence Pty Ltd or the relevant third-party rights holder.

This includes:

  • VisionFusion360 branding, logos and business identity.

  • Website text, articles and educational content.

  • Course materials and learning resources.

  • Workbooks, guides and downloadable PDFs.

  • Videos, recordings and presentations.

  • Frameworks, exercises, tools and templates.

  • Graphics, images and other creative materials.

Purchasing a product or enrolling in a course does not transfer ownership of any intellectual property.

You are granted a limited licence to use purchased materials for the permitted purposes described in these terms.

Any reproduction, commercial use, distribution or adaptation beyond that licence requires prior written permission.

Unauthorised use may constitute an infringement of intellectual property rights.

12. Confidentiality

VisionFusion360 respects the confidential nature of coaching conversations and client information.

We will take reasonable steps to protect confidential information disclosed during coaching engagements, subject to applicable legal obligations.

Confidentiality may be limited where disclosure is required or authorised by law, where there is a serious risk to the safety of the client or another person, or where disclosure is otherwise necessary to protect legal rights.

Clients are also expected to respect the confidentiality of any private information shared by VisionFusion360 or other participants in any group-based activity.

13. Privacy and personal information

Your privacy is important to VisionFusion360.

We may collect personal information when you:

  • Visit our website.

  • Complete an enquiry or contact form.

  • Register for a complimentary resource.

  • Purchase a course or digital product.

  • Book a Strategy Session.

  • Participate in coaching.

  • Subscribe to email communications.

Personal information may include your name, email address, contact details, payment-related information and information you voluntarily provide when engaging with our services.

During coaching, you may choose to share sensitive information, such as information about your health or wellbeing. We will only collect sensitive information with your consent and where it is relevant to the services you have engaged us for, and we will handle it with particular care.

We may use third-party platforms and technologies to support website functionality, payment processing, analytics, advertising and communication. These may include Google services, Meta technologies, payment providers and our course delivery platform.

Our collection, use, storage and disclosure of personal information is explained in our Privacy Policy, available at [INSERT PRIVACY POLICY LINK]. We encourage you to read it to understand how your information is handled.

14. Third-party websites and services

Our website may contain links to third-party websites, platforms, applications or services. These links are provided for convenience and informational purposes.

VisionFusion360 does not control or accept responsibility for the content, privacy practices, security or operations of external websites.

Your use of third-party services is subject to their respective terms and policies.

15. Website availability and technical issues

We aim to maintain a reliable and accessible website.

However, we cannot guarantee uninterrupted availability or that the website will always be free from technical errors, interruptions or defects.

We may occasionally undertake maintenance, updates or changes to website functionality. Where reasonably possible, we will take steps to minimise disruption.

Nothing in this section excludes any rights you may have under applicable consumer protection laws.

16. Limitation of liability

16.1 General

To the maximum extent permitted by law, VisionFusion360 excludes liability for loss or damage arising from circumstances beyond our reasonable control, including third-party platform interruptions, internet failures and unauthorised access resulting from circumstances outside our reasonable control.

We are not responsible for decisions, actions or outcomes arising from how customers independently choose to apply general educational information, where those matters are outside the scope of services we have agreed to provide.

16.2 Business clients

This clause applies where our services are acquired for business purposes and are not of a kind ordinarily acquired for personal, domestic or household use.

To the extent permitted by section 64A of the Australian Consumer Law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

To the extent permitted by law, our total liability to a business client arising from or in connection with an engagement is limited to the fees paid by that client for the engagement in the 12 months before the claim arose, and we are not liable for any indirect or consequential loss, including loss of profit, revenue or opportunity.

16.3 Consumer rights preserved

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

Where the law permits a limitation of liability, any such limitation will apply only to the extent legally permitted.

17. Indemnity

You agree to use our website, products and services lawfully and in accordance with these Terms & Conditions.

You may be responsible for losses or reasonable costs incurred by VisionFusion360 where those losses directly arise from your unlawful conduct, infringement of our intellectual property rights or material breach of these terms.

Nothing in this section requires you to indemnify VisionFusion360 for losses caused by our own breach of law, negligence or other conduct for which liability cannot legally be excluded.

18. Changes to these Terms & Conditions

VisionFusion360 may update these Terms & Conditions from time to time to reflect changes in our business, products, services, website functionality or legal requirements.

The latest version will be published on this website with its effective date. Where a change materially affects clients with an active paid program, we will notify them by email.

Changes will apply prospectively and will not retrospectively remove rights already acquired by customers or alter existing contractual arrangements except as permitted by law.

We encourage visitors and customers to review this page periodically.

19. Dispute resolution

If you have a concern or complaint, please contact us first so we can try to resolve it.

If a dispute arises, each party agrees to try in good faith to resolve it by discussion within 30 days of written notice of the dispute. If it is not resolved, either party may propose mediation by an independent mediator in New South Wales, with costs shared equally unless agreed otherwise.

This clause does not prevent either party from seeking urgent court relief, or you from contacting NSW Fair Trading or another consumer protection agency.

20. General

  • Severability: If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or severed, and the rest of these terms will continue in effect.

  • Entire agreement: These Terms & Conditions, together with any coaching agreement and the terms shown at the time of purchase, form the entire agreement between you and us for the relevant product or service.

  • Events beyond our control: We are not liable for delay or failure to perform caused by events beyond our reasonable control. If such an event affects a service you have paid for, we will offer an alternative time, a credit or a refund for the affected portion.

  • Waiver: A failure or delay in enforcing any right under these terms does not waive that right.

  • Assignment: We may transfer our rights and obligations under these terms to a related entity or a purchaser of our business, provided your rights are not reduced. You may not transfer your rights without our written consent.

  • Notices: Notices to us must be sent to [email protected]. Notices to you will be sent to the email address you have provided to us.

21. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of New South Wales and applicable Australian courts.

Nothing in this section limits any mandatory consumer protections or rights that may apply in another jurisdiction.

22. Contact VisionFusion360

If you have questions about these Terms & Conditions, our products, coaching services or a purchase, please contact us.

VisionFusion360

Founder: Virginia Poppe

Website: https://visionfusion360.com

Email: [email protected]

Legal entity: Visual Intelligence Pty Ltd, trading as Vision Fusion 360

ABN: 42 655 962 799

ACN: 655 962 799

We welcome enquiries and will make reasonable efforts to respond within a reasonable timeframe.